Orders, Delivery & Returns

Effective Date: November 1, 2026

Every arrangement at Sag Harbor Florist is designed by hand, and every gift is chosen with care. These policies explain how ordering, delivery, shipping, and returns work, so you know exactly what to expect. They work alongside our Terms of Service and Privacy Policy, and by placing an order, you agree to all three.

All Orders

These apply to everything you purchase from us: flowers, plants, gift shop items, and workshop or event tickets.

Payment

All payments are processed securely through Stripe at checkout. We never see or store your full card number. Prices are listed in U.S. dollars and don't include sales tax, delivery, or shipping, which are added at checkout.

Changes and Cancellations

Changes or cancellations must be requested in writing, by email to info@sagharborflorist.net or through our contact form, within 2 hours of placing your order. For fresh flowers and plants, this is only possible if your order hasn't gone into production yet. Once production has started, the order is final and non-refundable. Same-day orders often go into production quickly, so please reach out as soon as you can.

Letting Us Know About a Problem

If something isn't right with your order, please tell us as soon as you notice, and no later than 24 hours after it arrives. Give us a call at 631-725-1400 and send a photo of the item, and for shipped orders, the packaging too. Photos help us understand what happened and make it right quickly. We aren't able to address concerns reported after that window.

Your Information

We use sender and recipient details only to process, deliver, or ship your order. We share only what's needed to do that, such as with our payment processor and shipping carriers. If you'd like to hear from us, you're welcome to join our newsletter. Learn more in our Privacy Policy.

Fresh Flowers and Plants

Fresh flowers and plants are living things, grown and gathered with the seasons. Every arrangement is designed by hand for its delivery day, which is why these orders have a few policies of their own.

Seasonal Flowers and Substitutions

What's available changes from day to day, so every arrangement is made with the freshest, best-quality flowers in the shop at the time.

Pictured arrangements. Our designers will recreate the arrangement you chose as closely as possible. When a flower, container, or design element isn't available, they'll substitute one of equal or greater value, using their discretion to keep the look, style, and color scheme true to the photo.

Designer's choice. These arrangements are created at the designer's discretion with the best of what's in season. If you've shared a color palette or look in Notes for Our Designers, we'll do our best to honor it, though we can't guarantee specific flowers or colors. Differences in flower variety or shade aren't grounds for a refund.

Pricing

Arrangements start at $125 and go up in $25 increments to $500, before delivery and sales tax. For larger or custom orders, give us a call at 631-725-1400.

Delivery Areas and Fees

Delivery fee

Towns

$10

Sag Harbor, Noyac, Wainscott

$25

East Hampton, Springs, Sagaponack, Bridgehampton, Water Mill, Southampton, North Sea

$40

Shelter Island (includes the ferry)

Delivering somewhere not listed? Call us before you order, and we'll talk it through.

Delivery Days and Cutoff Times

Same-day delivery is available for orders placed by 11 am. We're closed on Sundays, so there are no Sunday deliveries. Around busy holidays, cutoff times may be earlier and availability may be limited. We'll post holiday cutoffs on our website ahead of time.

We deliver throughout the day and can't guarantee a specific delivery time. If timing matters, mention it in Notes for Our Designers, and we'll do our best to accommodate it.

On Delivery Day

We call the recipient before every delivery to make sure someone's there to receive the flowers. That's why a recipient phone number is required for every order.

If we can't reach anyone, we'll leave the arrangement in a safe, shaded spot when it's reasonable to do so. If it isn't, we'll bring it back to the shop and contact you to arrange redelivery, which is charged at the same delivery fee.

Please double-check the recipient's name, address, and phone number before placing your order. We're not responsible for a missed or delayed delivery caused by an incorrect or incomplete address, a recipient who isn't available, or access restrictions such as gated communities or secured buildings. No refund is issued in these cases.

Quality Concerns

If your arrangement arrives visibly damaged or is materially different from what was ordered, follow the steps in Letting Us Know About a Problem above. We'll make it right with a replacement or store credit, at our discretion. Refunds are issued only at our discretion.

A Living Gift

Like all living things, fresh flowers and plants have a natural lifespan. How long they last depends on the variety, the season, and the care they receive once they're delivered, so we can't guarantee how long any arrangement or plant will last. A little care goes a long way, and you'll find simple tips on our Flower & Plant Care page.

Gift Shop Orders

Shipping

Gift shop items ship within the United States. We usually ship with UPS, though we may use another carrier, such as USPS or FedEx. Shipping costs are calculated at checkout. Orders ship within 3 business days, and you'll receive tracking information by email once your order is on its way. Delivery times depend on the carrier, and we're not responsible for carrier delays.

Please check your shipping address carefully. If a package is returned to us because of an incorrect address, we'll contact you, and reshipping is charged at the regular shipping rate.

Local Delivery and Pickup

Gift shop items can also be delivered along with a floral order within our delivery area.

Returns

Unused items in their original condition and packaging can be returned within 14 days of delivery. Please contact us before sending anything back, and we'll walk you through it. Return shipping is always paid by the customer. We don't cover or reimburse return shipping costs for any reason. Original shipping charges aren't refunded, and a restocking fee may apply. Once we receive and inspect the item, we'll issue a refund to your original payment method or store credit, at our discretion.

Perishable items and anything bought on sale or at a marked-down price are final sale.

Returned items must arrive back to us unused, undamaged, and in their original packaging. Items that show signs of use, like a candle that's been lit, or that arrive damaged aren't eligible for a refund or store credit. Please pack returns carefully, since items damaged in return shipping can't be accepted.

Damaged Items

If an item arrives damaged, follow the steps in Letting Us Know About a Problem above, including photos of the item and its packaging. We'll ship a replacement at no charge, or issue a refund or store credit for the item and its original shipping cost.

Workshops and Events

When you buy a ticket, we reserve your spot and prepare flowers and materials just for you. Because of that, refunds aren't guaranteed and are issued only at our discretion. If you can't make it, let us know as early as possible, and we'll see what we can do.

If we need to cancel or reschedule a workshop or event for any reason, you can choose a full refund or transfer your ticket to the new date.

Questions?

We're happy to help. Reach us at info@sagharborflorist.net or 631-725-1400.

Sag Harbor Florist (Anastasia's Flowers Inc.)

PO Box 912, Sag Harbor, NY 11963